Refund policy

If would like to request a return of your DefenderShield purchase, you can do so within 30 days of your order delivery date.

If you believe your product is defective or if it arrived damaged, please refer to our one-year warranty policy.

Products ineligible for returns:

• EMF Wallpaper and Shielding by the Yard

• Phone Case Magnets

• Memory Foam Earbud Tips

• Earbud Accessory Pack

• Final Sale items
  
  
• E-Gift Cards

 

Custom-cut products, including Shielding by the Yard, are measured or prepared specifically for each order. If you’re unsure which product or quantity to order, please contact us before purchasing and we’ll be happy to help. 

 

You can request a return by following the instructions on our returns page.

Item Condition

We understand that you may need to open and inspect your item to decide if it’s right for you.

Returned items should be in clean, like-new condition. Items that are heavily used, damaged, missing components, altered, washed, stained, or unable to be restocked may not be eligible for a refund.

Once we receive your shipment we will evaluate its condition and process your return. You will receive a confirmation email of your refund. Please be aware that refunds may take up to two weeks to process from receipt.

Questions Before You Buy?

If you’re unsure which DefenderShield product is right for your needs, contact us before placing your order. We’re happy to help you choose the best option so you can shop with confidence.