Returns (30-Day Policy)

If you are unsatisfied with your DefenderShield purchase, you can request to return your item within 30 days of the original date of purchase. If your product is defective, please refer to our one-year warranty policy.

Products ineligible for returns:

• EMF Protection Wallpaper
• Lightbody Supplements™ (if opened)

Eligible for returns with a 20% restocking fee if opened:

In the interests of hygiene and consumer safety, we are unable to resell these products. To receive a full refund, returns of these products must be unopened, unused, and in the original packaging.

• Clothing
• Blankets
• Headphones

Instructions to Return Non-Defective Products

To return a non-defective product(s), please fill out the below Return Request Form to receive an RMA number via email.

DefenderShield is not responsible for return shipping on non-defective products.

Step 1: Make sure the product is unused and in its original packaging.

• No refund will be granted for products clearly used, damaged, tampered with, or in unsellable condition. DefenderShield maintains full discretion in labeling a product’s condition.
• Any returned packages opened or damaged in any way are subject to a 10% restocking fee (20% for blankets and headphones/earbuds). Any product missing contents (i.e. cell phone case wrist strap) are subject to a 20% restocking fee.

Step 2: Place your product in a well-protected shipping box or envelope (can be the same package you received it in).

• Consider insuring your package in case it is lost or damaged in transit. DefenderShield is not responsible for items that are damaged or do not arrive at our warehouse.
• The customer assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue payment for such issues with their selected carrier. We recommend using a carrier with shipping tracking capability.

Step 3: Place proof of purchase (packing slip, order confirmation email, order number) and a copy of this RMA email in the box.

Step 4: Write the RMA number provided above on the outside of your shipping package.

Step 5: Please send your item(s) to:

DefenderShield Returns

1780 102nd Avenue N STE 500

St. Petersburg, FL 33716

Once we receive your shipment we will evaluate its condition and process your return. You will receive a confirmation email of your refund. Please be aware that refunds may take up to two weeks to process from receipt.

Returns with Discounts

When purchasing items as part of a Buy One Get One (BOGO) 50% off promotion, the promotional discount for the order is based on the lowest priced item. If you choose to return all items in your order, you will receive a full refund equal to the amount paid for the order (subject to refund terms and conditions). If only one item is returned, the discount is spread proportionately amongst the items in your order, and the return value will be equal to the original purchase price reduced by its prorated discount.

• For Example: If your first qualifying item is $60 and your second qualifying item is $40, the total discount for your order is $20. For return purposes, we split the discount across your order proportionate to the prices of each product, so the $60 item will be discounted by $12 (refund will be $48) and the $40 item will be discounted by $8 (refund will be $32).

Directions for Filling Out Form

* Are required fields. Please fill out the form completely look for the “Form Submitted Successfully” message. Check your inbox and spam folder for the response email. If you do not receive an email, please try submitting the form again.