Returns & Refunds
We want you to love your DefenderShield purchase. If something isn't right, we make the return process simple and hassle-free.
Not Eligible for Returns
- Shielding by the Yard
- Phone Case Magnets
- Memory Foam Earbud Tips
- Earbud Accessory Packs
- E-gift Cards
- Final Sale Items
Item Condition
We understand you may need to open and inspect your item to decide if it's right for you. Returned items should be in clean, like-new condition.
Items that are heavily used, damaged, missing components, altered, washed, stained, or unable to be restocked may not be eligible for a refund. DefenderShield maintains full discretion in labeling a product's condition.
How It Works
Submit a Return in 5 Easy Steps
Visit our returns portal to begin the process. You must submit your request within 30 days of your order delivery date.
Open Returns PortalEnter the email address and order number from your confirmation email or customer account. If your order has multiple items, select only the items you want to return. Complete all the questions on the form, then click submit.
Our team will review your request and respond within 1–2 business days. If approved, you will receive a prepaid return label and shipping instructions via email.
Pack your item securely in a well-protected shipping box or envelope (the original packaging works great). Print and attach the return label to the outside, then drop it off at any USPS location.
Once we receive your shipment, we'll evaluate its condition and process your refund within 14 days of delivery to our warehouse. You'll receive a confirmation email when complete.